Ask early and keep the response
Contact the agent or landlord in writing before moving day. Ask which rooms, surfaces, appliances or outdoor areas they expect to be addressed and whether a checklist is available.
Compare instructions with your records
Review the lease and entry condition record. Photograph current condition and separate cleaning tasks from damage, maintenance, fair wear and tear or inaccessible areas.
Confirm any cleaner's scope
If you hire a cleaner, provide the agreed task list and ask for written inclusions, exclusions and optional extras. A receipt documents a service but does not certify a property condition or guarantee a bond.
Get tenancy advice if you disagree
A disagreement about legal duties, deductions or an inspection result is not resolved by a cleaning company. Contact the relevant state or territory tenancy service or a qualified adviser.
