Separate the property record from the cleaning request
Keep property condition notes and any written instructions separate from the cleaner's task list. Share only the information needed to explain the requested cleaning work and identify areas that are outside that request.
Agree on the rooms and tasks to be quoted
List the rooms, surfaces and any optional items the customer wants considered. Ask the provider to state inclusions, exclusions and work requiring separate assessment so all parties can refer to the same written scope.
Coordinate timing, entry and contact
Confirm the proposed appointment, how access will be arranged, which areas will be available and who can answer scope questions. Provide a contact method for changes without assuming a cleaner can make property-management or tenancy decisions.
Keep maintenance and decisions with the right party
Repairs, damage, pests, mould, restoration and tenancy disagreements are separate from routine cleaning. Record the concern and refer it to the relevant property contact or qualified provider; a cleaning booking does not settle responsibility or bond issues.
Close the loop against the agreed scope
After the appointment, raise any concern about a listed cleaning task with the provider and refer to the written quote. Keep inspection, tenancy and bond questions separate and use current official local guidance where needed.
