Identify the surface before treating a stain
Carpet fibre, upholstery, stone, wood, paint and clothing each have different care requirements. Check manufacturer instructions and the product label before applying a cleaner. Do not combine products or use an abrasive method simply because a stain is persistent.
Blot spills rather than spreading them
For a fresh liquid spill on a suitable fabric or carpet, use a clean absorbent cloth to blot gently from the outside toward the centre. Avoid aggressive rubbing, which can spread the mark or damage fibres. Follow care directions and do not over-wet backing or flooring.
Use surface-compatible products
If a labelled cleaner is appropriate, test it in a discreet area and follow dilution, dwell, ventilation and rinse instructions. Do not mix household products. Ink, dye transfer, grease, wine, blood, pet residue and mineral marks can need different treatment and may be permanent.
Know when to stop and request help
Stop if colour transfers, fibres change, a finish becomes cloudy or the stain worsens. Photos and details of the substance, material and products already used can help a cleaning provider assess suitable options. Professional cleaning does not guarantee stain removal or repair surface damage.
