Start with the inventory and condition report
Review move-in records, supplied inventory and current agent instructions. Note pre-existing marks, damaged furniture, missing items and rooms that remain furnished. Photograph condition where appropriate; do not assume a tenant must restore ordinary wear or repair damage through cleaning.
Plan furniture and appliance access
List sofas, mattresses, rugs, curtains and appliances only when the handover instructions or quote specifically include them. Identify which furniture can move and who is responsible for moving it. Upholstery, carpet extraction, appliance interiors and window work may require specialist methods.
Separate cleaning from repairs and remediation
Routine cleaning does not repair furniture, remove every stain or address pest activity, mould remediation, plumbing, electrical faults or hazardous materials. Report damage, leaks or contamination to the responsible property contact instead of applying unapproved chemicals.
Prepare a clear handover quote
Share property type, room list, furnished or vacant status, condition, access, requested tasks, carpet or appliance needs and inspection timing. Confirm inclusions, exclusions and any re-clean terms in writing. No cleaning provider can guarantee a bond refund or inspection result.
