Start with the lease and condition report
Collect the lease, incoming condition report and current agent or property-manager instructions. Identify rooms, vacant or furnished status, keys, access and any specific carpet, oven, window or balcony requirements. Ask the agent to clarify disputed items before the booking.
Compare the included checklist
Check which rooms, surfaces, appliance interiors and floors are included. Carpet extraction, exterior windows, balconies, garages, walls, rubbish removal and repairs may be separate tasks. Do not assume a service includes every item in a generic checklist; confirm the written scope.
Review re-clean and service terms
Ask what the re-clean policy covers, its time limit, exclusions, evidence process and whether it applies only to tasks in the original booking. A re-clean policy is not a bond-back guarantee and does not control an agent's or tribunal's decision.
Confirm timing, access and quote
Compare quotes using the same property details and task list. Confirm the clean occurs after belongings and trades are removed, and arrange keys, parking, utilities and access. Keep communication and photos of existing damage or completed work for your own records.
