Ask what work is being requested
Request a clear description of the rooms, tasks and timeframe being discussed. Separate an ordinary cleaning request from a reported property condition, repair issue, inspection notice or proposed charge; those may involve different processes.
Review the agreement and condition records
Check the relevant agreement, condition report, handover instructions and messages. Record what is requested and what you understand the property condition to be. Do not rely on an article to decide whether a particular standard is legally required.
Check current local tenancy information
Use the official tenancy authority for the state or territory where the property is located. If the situation concerns a formal notice, a dispute or a possible charge, contact a tenant advice service or qualified legal adviser for guidance on the actual documents.
Keep cleaning scope distinct from repairs and treatment
Cleaning can address suitable removable soil within an agreed scope. It does not repair damage, correct maintenance problems, resolve an infestation or determine tenancy compliance. Ask the responsible property contact about work outside cleaning.
