Clarify what the charge is for
Ask whether the request concerns a proposed cleaning service, a completed invoice, a tenancy deduction or a separate repair. Request the task list, property areas, amount and written explanation so you can review the same issue rather than a general statement about cleaning.
Compare the request with property records
Review the agreement, entry-condition information, handover instructions and relevant communications. Record the property's condition and the cleaning work requested without assuming that one checklist or an invoice determines legal responsibility.
Check the current rules for your jurisdiction
Tenancy and bond processes differ across jurisdictions and circumstances. Consult the current official tenancy authority for the property location or a qualified tenant adviser. This guide does not state when a landlord may make a charge or deduction.
Keep cleaning services and legal decisions separate
A cleaning provider can quote or complete tasks within a confirmed scope; it cannot decide whether a tenant owes money or whether a bond deduction is lawful. If you dispute a charge, follow the official local process and keep relevant records.
