Check for immediate hazards first
If water is near power points, appliances, wiring or a switchboard, do not touch wet equipment or enter standing water. Move people away and contact emergency services or the electricity provider where there is immediate danger; seek a licensed electrician for electrical concerns. Keep children and pets out of the affected area.
Limit the water only if it is safe to do so
If there is no electrical, structural or contamination hazard and you know how to operate the relevant shut-off, stop the water supply. Do not dismantle plumbing, use improvised sealants or climb into ceilings. For an active or concealed leak, contact a licensed plumber and follow their instructions.
Record the issue and notify the right people
When safe, note when the leak was found, photograph affected areas and list any steps already taken. Notify the owner, property manager, insurer or building contact as appropriate. Keep receipts and professional advice with the record; do not delay urgent safety or repair work to collect evidence.
Use specialist help for wet or contaminated materials
A small amount of clean water on a washable surface may be dealt with only after the leak is repaired and electrical safety is confirmed. Sewage, stormwater, extensive wetting, concealed water, damaged building materials or suspected mould need assessment by appropriately qualified restoration or remediation professionals.
Routine cleaning does not repair plumbing or restore water-damaged structures.
