Check the service matches your property
Share property type, rooms, condition, furnishings, vacate date and written handover instructions. Ask whether the company handles the address and what areas are included. Carpet, windows, pest treatment, exterior work and repairs may need separate line items or providers.
Compare the checklist and total quote
Request itemized inclusions and exclusions for kitchens, bathrooms, floors, cupboards and accessible fixtures. Compare like-for-like prices, timing, access and cancellation terms instead of relying on a vague package or unqualified guarantee.
Ask how concerns and re-clean requests are handled
Confirm how a concern is reported, what information is needed, the response timeframe and which tasks a re-clean policy covers. A re-clean term applies only to its stated scope; it does not determine the condition report, damage or bond process.
Prepare the property before the visit
Where practical, remove belongings and rubbish and schedule the clean after moving and dusty trades. Provide keys, alarms, parking and access instructions. Photograph existing damage and keep maintenance issues separate from removable soil.
