Write the turnover brief first
List bedrooms, bathrooms, kitchen surfaces, floors, bins and agreed presentation tasks. Include the checkout and next-arrival window, furnished condition, ordinary waste and priority areas. Linen, laundry, restocking, appliance interiors, windows and damage reporting should be named separately; they are not automatic inclusions in every cleaning quote.
Explain Melbourne property access
Provide the suburb and full address, authorised keys or smart-lock entry, parking, stairs, lifts, building rules and any restricted hours. Tell the provider who can answer access questions and whether the property will be empty. The actual access arrangements matter more than a generic apartment or house package.
Compare provider controls and exclusions
Ask about a written checklist, products and equipment, relevant insurance, issue reporting and how changed guest departure times are handled. Confirm any backup arrangement and availability for the requested date instead of assuming a same-day visit. Cleaning does not include repairs, hazardous waste, pest treatment or a guarantee of occupancy, reviews or a five-star stay.
Confirm the service before each handover
Check the rooms, linen responsibilities, consumables, access and approved completion record against the quote. Report visible damage through the host's process rather than hiding it with cleaning. Dirt2Tidy can assess an Airbnb cleaning scope in Melbourne from these details; the booking confirmation determines timing and inclusions.
