Record the issue without guessing at its cause
Note when the issue was first observed, which areas are affected and any relevant property or maintenance information. Keep dated photographs or communications where appropriate. Do not assume from an observation alone when an infestation began or who caused it.
Check the agreement and current local guidance
Review the tenancy agreement and any relevant property records, then consult the official tenancy authority for the state or territory. Responsibility can depend on the specific facts and local rules; this page does not determine who must pay or act.
Notify the responsible property contact
Report the issue promptly to the landlord or property manager using the agreed communication channel, and keep a copy. Before arranging treatment or accepting a charge, confirm the proposed scope and responsibility through the applicable process.
Keep pest treatment separate from cleaning
Cleaning does not identify or eradicate an infestation. Ask an appropriately qualified pest-management provider what assessment or treatment is suitable for the specific property and follow the provider's and product maker's instructions. Do not apply pesticides from generic online advice.
