Identify the fountain and installed equipment
Record the fountain, pump and control make/model, installation date if known, water source and any manufacturer documents. Ask the installer or property manager which components are user-serviceable and what maintenance is permitted. Do not infer pump capacity, sealant type or electrical class from appearance.
Separate surface cleaning from pump maintenance
Removing ordinary debris from an accessible basin is different from opening a pump housing, clearing internal lines, replacing seals or changing wiring. Follow the manual for any user-level cleaning and keep liquids or tools away from electrical components unless explicitly permitted by the manufacturer.

Do not improvise chemicals, sealants or electrical work
Do not add algaecide, acids, cleaners or sealants unless the exact fountain and product instructions approve the use and describe precautions. Do not open electrical enclosures, repair wiring, alter connections or run a damaged pump. Ask the manufacturer or an appropriately qualified electrician/fountain technician to assess faults.
Describe symptoms for a qualified service enquiry
Note changes in flow, sound, leaks, visible damage, unusual odour or when the issue occurs. Share photos and model details with a qualified provider. Ask what inspection, parts, electrical work and follow-up are included; get a written scope before authorising repairs.

Keep fountain work separate from ordinary cleaning
A home-cleaning service does not install, size, seal, electrically test or repair fountains, and cannot certify water quality. If only accessible surrounding surfaces need cleaning, state those areas separately and confirm the site is safe to access.




