Use the appropriate urgent service
If there is an immediate threat to people or property, contact the relevant emergency service or responsible utility/building authority. Do not enter or handle an area you believe may be unsafe.
Ask what the provider is qualified to do
Describe what you observed without diagnosing contamination or structural condition. Ask the provider to identify its role, relevant qualifications and the specific work it will and will not undertake.
Request a written scope
Ask for the assessment, proposed tasks, exclusions, price basis, documentation and any separate specialist referrals in writing. Confirm who is responsible for coordinating other trades or insurer requirements rather than assuming these are included.
Keep cleaning separate from remediation
Routine cleaning is not proof of water extraction, drying, mould remediation, electrical clearance, structural repair or contamination assessment. Obtain the appropriate specialist evidence for any such work.
