Find the installation and product records
Ask the owner, builder or installer for the coating system name, topcoat, installation date, cure instructions, warranty and current care document. Keep any safety data sheets and product labels. Appearance alone cannot identify resin, coating or installed finish.
Check compatibility before routine cleaning
Use only a product, tool and method the exact flooring manufacturer permits. Confirm restrictions for water, detergents, solvents, abrasives, mats, wheels and equipment with the installer. If records are missing, ask the system maker or a qualified flooring contractor before testing a product.
Report damage instead of experimenting
Photograph scratches, lifting, cracks, exposed flakes, discolouration or changes in texture from a safe position. Do not sand, patch, strip or apply a new coating. Ask the installer or flooring specialist whether the issue needs repair or a site assessment.
Keep cleaning and coating work separate
A routine clean addresses only the agreed surface task. It does not test coating adhesion, restore a topcoat, assess moisture in the slab or certify slip performance. Agree the cleaning scope and exclusions in writing.
Use the warranty and service records
Ask whether previous products, cleaning or repairs affect the warranty and record each authorised service. Follow the actual manufacturer instructions rather than a generic guide for another epoxy system.
