Describe your property and priorities
Share the property type, room count, condition, floors, pets, sensitivities, preferred schedule and areas needing attention. Tell the team whether the request is routine domestic cleaning, a deep clean or a specific one-off task.
Confirm the service and optional tasks
Ask which rooms and surfaces are included and whether oven, carpet, upholstery, windows, laundry or other specialist work is separate. Confirm who supplies products and equipment, how extra work is approved and what is excluded.
Plan access and preparation
Agree keys, access codes, parking, visit timing, pets and communication. Secure valuables and share instructions for delicate surfaces or items that should not be moved.
Review current terms
Check the quote, schedule, cancellations, payment and process for reporting missed tasks. Product selection and service availability can vary. Cleaning cannot guarantee a particular stain, health, property or customer-review outcome.
