Separate the label from the method
Ask the provider to describe the named machine, process steps and products proposed. Do not assume two services using the same label apply the same process or produce comparable results.
Check the material and operating instructions
Identify the carpet and obtain the maker's care directions where possible. Any equipment, temperature, moisture or product statement should be checked against the exact machine manual and the carpet's requirements.
Ask for evidence behind performance claims
Claims about soil removal, drying, sanitisation, allergen reduction or fibre effects require evidence for the exact process and relevant conditions. A general service name or a cleaning provider's description is not independent technical or clinical evidence.
Compare an agreed service scope
Request written details of rooms, preparation, included tasks, exclusions, price basis and limitations. Cleaning does not guarantee restoration, stain removal, sanitisation or a particular drying time.
