Record what you observed
Note the date, room or exterior area, approximate number and visible activity. Take a photo only if it can be captured safely without touching or disturbing an animal, nest or droppings. Do not infer a species, infestation, illness or required treatment from one sighting.
Notify the property contact when you rent
Send the owner or property manager a written description, location and photographs where safe. Keep a copy of the report and response. Who arranges or pays for work depends on the location, agreement, property and circumstances; consult the official tenancy authority for the actual state or territory if there is a dispute.
Use the right local authority or provider
Wildlife, public-health concerns and household pest treatment may require different agencies. Ask a qualified local pest provider what inspection is appropriate, who will attend, which pests and areas are within scope, what qualifications apply and how to verify them with the regulator.
NSW residents can consult NSW Health’s public-health pest information; residents elsewhere should use their own local health and pest regulator.
Check products and precautions before treatment
Request the exact product or method, current label and written preparation, occupant, pet, food-area and re-entry instructions. There is no universal chemical, treatment interval or return-to-home time. NSW residents can also consult the NSW EPA pesticide information. Do not mix products or treat wildlife with household pesticides.
Confirm Dirt2Tidy’s provider arrangement
Dirt2Tidy arranges pest-control services through subcontractors across its operating cities; the external provider performs any inspection or treatment. The provider, applicable qualifications, accepted pest, address/date availability, quote and terms are confirmed for the exact enquiry. No pest-free guarantee is made.
