Describe your home and priorities
Share the property type, room count, condition, floor surfaces, pets, sensitivities and the areas that matter most. Explain whether you are looking for routine cleaning, a one-off visit or a deeper reset.
Confirm included tasks and optional work
Ask which rooms and surfaces are included, whether products and equipment are supplied, and whether oven interiors, carpets, windows, upholstery, laundry or other work is separate. Confirm the agreed list in writing before booking.
Plan the schedule and access
Discuss preferred visit times, keys or access instructions, parking, pets, rescheduling and communication. If you have delicate materials or products to avoid, share care instructions in advance.
Review terms before the visit
Check the price basis, inclusions, exclusions, cancellation terms and process for reporting a missed task. Cleaning results depend on material, condition and scope; do not assume stain removal, health outcomes or guarantees beyond the confirmed written terms.
