Check what spilled and where it reached
Record when the spill happened, the approximate area, whether it soaked through or reached furniture, and what has already been used. Keep people and pets away from any product residue and do not pour additional liquids onto an unknown carpet.
Identify carpet care requirements
Find the carpet maker’s fibre and care instructions. Carpet, rug, upholstery and underlay are different materials; do not apply a method intended for one to another. If the carpet type is unknown or the spill is extensive, contact the supplier or a qualified carpet-care professional before treatment.
Avoid masking odour or mixing products
Do not layer fragrance, vinegar, bleach, detergent or another cleaner over earlier products. Use only a product whose current label permits the task and whose use is consistent with the carpet maker’s instructions. NSW Poisons Information Centre warns against mixing cleaning products; see its household cleaning-product guidance.
Ask for help if the spill is extensive or persistent
Tell a qualified provider what spilled, when, the carpet details and previous treatments. Ask whether the affected material and underlay can be assessed, what is included, what limits apply and how the quote is priced. Cleaning cannot guarantee complete odour or stain removal or provide a health assessment.
