What to Do if a New Carpet Has a Persistent Odour

Ask the supplier or installer for the carpet, underlay and adhesive product names, installation date and their current care or ventilation guidance. Keep invoices, product documents and correspondence. A generic carpet-cleaning article cannot substitute for the product-specific information.

Do not apply fragrance, solvent, steam, deodoriser or another cleaner to mask an unknown odour unless the exact product and carpet-maker instructions permit it. An extra treatment may affect fibres, backing, adhesive or warranty terms. Do not use heat or attempt to remove carpet or underlay yourself.

Describe when the odour occurs, whether it is changing, and any relevant ventilation or installation details. Ask for a written response tied to the exact products. If the issue persists or you need emissions or indoor-environment assessment, seek a qualified indoor-environmental professional; this page has no product-specific emissions evidence to support a health conclusion.

This page does not diagnose irritation or exposure. If someone feels unwell, follow advice from a medical professional or local health service. If you are in a rental, notify the property contact and keep a record of the issue and response.

A cleaner can quote for an agreed compatible surface-cleaning task, but cannot test emissions, identify the source of an installation odour or guarantee its removal. Do not book additional wet or chemical treatment until the supplier or a qualified carpet specialist confirms it is suitable.