Describe the site and service needs
Record the premises type, floor area, occupancy, operating hours, washrooms, floors, glass, waste arrangements and high-touch areas. Identify security, key handling, alarms, restricted rooms and any accessibility or building requirements before requesting quotes.
Compare written scopes
Ask which tasks, frequencies, supplies, equipment and consumables are included, and list exclusions such as specialist floor restoration, pest work, hazardous materials or high-access cleaning. Confirm who handles consumable restocking and how scope changes are approved.
Check staffing and site arrangements
Clarify worker access, supervision, substitution, induction, incident reporting and quality review. Request current insurance and any qualifications relevant to the exact services. Do not assume every provider's staffing or compliance arrangements are identical.
Review quotes and ongoing terms
Compare price basis, schedule, start-up work, cancellation, escalation, service reviews and complaint resolution. Share the same site information with each provider and confirm the final arrangement in writing.
