Identify the installed floor
Check the purchase, installation or warranty documents and record the material, finish, room, age, visible condition and prior treatments. If the surface is uncertain, ask the installer or property manager rather than identifying it by appearance alone.

Use the exact product and floor-maker guidance
Find the current care instructions for the installed product. Confirm that a cleaner, tool, moisture level or polish is allowed for that finish. Do not transfer a carpet recipe to timber or use a wood product on an unknown floor.
Describe damage separately from routine soil
Note scratches, dullness, lifting, loose seams, stains, water exposure or changes in texture. Cleaning may address agreed surface soil but does not repair a coating, subfloor, grout, seal or installation defect.
Request a quote for a clearly defined surface
Provide photographs, maker instructions, room dimensions, access and requested tasks. Ask which areas and products are included, what is excluded, price, aftercare and whether the provider can assess that material. Confirm the written scope before work.
Use a specialist when the finish is unknown or valuable
For antique, delicate, damaged or unusually coated flooring, consult the maker or a qualified flooring professional before treatment. No universal frequency, product or finish-restoration outcome is promised.



