Choose safe, reachable windows
Work only from stable ground or an approved platform and do not lean out, climb furniture or use an unstable ladder. Avoid exterior work in wind, rain or other unsafe conditions. Leave high, roof, balcony-edge or restricted-access panes to an appropriately equipped provider.
Clean tracks, frames and glass in order
Remove loose grit from accessible tracks and sills, then clean frames with a method compatible with their material. Protect timber, painted finishes, seals, screens and nearby electrical fittings from excess water.
Use compatible products and tools
Select a product labelled for the glass and follow directions. Avoid unapproved abrasives, acids or solvents that may scratch glass or damage coatings. Use clean lint-free cloths and dry edges where appropriate; do not spray near sockets or controls.
Know when to stop
Cracked glass, failed seals, damaged frames, paint, hard-water etching and difficult access need separate assessment. Cleaning cannot repair defects or guarantee removal of permanent marks.
