1. Collect property and timing details
Note the property type, rooms, condition, furnishings, access arrangements and intended handover date. Keep any written instructions or property records available so you can refer to the actual documents when raising questions.
2. Make a property-specific task list
List the rooms and surfaces you want included. Put carpets, appliance interiors, windows, upholstery and other optional work on separate lines so the provider can confirm each item rather than assume a package covers it.

3. Confirm availability, access and scope
Ask whether the provider can attend the exact address and date. Review the written quote for inclusions, exclusions, optional items, access needs and applicable terms; clarify any mismatch before confirming the booking.
4. Keep other property work separate
Repairs, damage, pests, mould, rubbish removal and restoration are not automatically part of a cleaning booking. Ask who should assess those issues and keep them distinct from the agreed cleaning tasks.

5. Review the agreed work at handover
Use the written scope to discuss any concern about a completed cleaning task with the provider. Inspection decisions, tenancy responsibilities and bond outcomes are separate and are not guaranteed by a cleaning service.


