Identify what information is being checked
Ask whether the discussion concerns a rental application, a reference, a tenancy database or another record. Confirm which organisation holds the information and what details are being requested before drawing a conclusion.
Ask for the source and any record details
If a database or listing is mentioned, request its name, the source of the information and the process to access or correct a record. Keep copies of application documents and communications.
Check current privacy and tenancy rules
Access and correction processes can depend on the location and record type. Consult the relevant official state or territory tenancy and privacy authorities or a qualified adviser; this page gives no legal conclusion about an individual agent's access.
Keep an application response factual
Provide information requested through the application process and ask the agency how personal information will be handled. Do not rely on a generic article for a decision about privacy rights or a tenancy database dispute.
