Define the cleaning work for the property
Use the entry condition report and written handover instructions to list rooms, accessible surfaces, appliances and any optional carpet or exterior work. Confirm access, timing, exclusions and the quoted price in writing. Houses and apartments can have different access and outdoor-area requirements; do not assume a standard package covers them all.
Understand the limits of a cleaning booking
Cleaning can address suitable removable soil within the agreed scope. It does not repair damage, reverse wear, remove every permanent mark or make a landlord approve a tenancy outcome. If re-clean support is offered, confirm its written deadline, eligibility and connection to the items booked.

Use official Queensland bond information
For bond claims, refunds and disputes, check the current Queensland RTA information and the rules that apply to your tenancy. The RTA describes the bond-refund process; a cleaning company cannot lodge a decision on your behalf or determine a claim.
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