Start with carpet fibre and condition
Share the care label or known fibre, carpet age, rooms, stairs, wear, stains, odours, pets and prior cleaning products. Wool, delicate fibres, old backing, loose joins and water-sensitive materials may need a different approach or specialist assessment.

Ask which method is proposed and why
Hot-water extraction and lower-moisture methods have different use cases and drying conditions. Ask how the method suits the specific carpet, what furniture is included and what preparation is required. No method restores worn pile or guarantees removal of permanent dye, bleach or chemical damage.
Compare the quote and drying guidance
Confirm rooms, stairs, stain treatment, furniture, access, price, exclusions and drying guidance in writing. Drying varies with carpet construction, moisture and airflow. Tell the cleaner about prior spotters or treatments rather than layering another product before the assessment.
Keep cleaning separate from restoration and health claims
Carpet cleaning addresses the agreed surface scope; it does not repair backing, remediate mould, eradicate pests, sanitize every fibre or treat an allergy. Ask an appropriate specialist about water damage, persistent contamination or structural deterioration.




