Start with checkout, access and the next arrival
Confirm departure and check-in times, key or smart-lock instructions, parking, building access and who can resolve an entry problem. Share the property checklist and any rooms to exclude. A narrow changeover window needs to be discussed before a booking is accepted; workload and availability depend on the property and requested tasks.
Use a room-by-room turnover checklist
List kitchen, bathrooms, bedrooms, living areas, floors, bins and accessible touchpoints. Identify dishes, appliance interiors, bed-making, linen changes, laundry and consumables as separate items. Check host supplies and storage locations in advance. Do not assume restocking, lost-property handling, deep carpet treatment or maintenance forms part of the standard clean.
Record condition and separate maintenance
Tell the cleaner how to report visible damage, missing items, leaks or maintenance concerns and provide the host contact. Cleaning does not repair appliances, manage guest disputes, treat pests or handle hazardous waste. For occupied accommodation, make access and guest privacy arrangements through the host before the visit.
Allow for property-specific time and care
The number of rooms, condition, linen arrangements, access, waste and optional work influence the time required. Follow care instructions for appliances and finishes, and specify surfaces requiring particular attention. Share the suburb, property size, checklist and changeover window to request a quote; confirm the accepted scope and timing.
